In these Terms and Conditions the following words shall have attributed
to them the meanings specified
'Goods' shall mean all goods and
services which the Customer agrees to buy from Quasar including replacements
for defective Goods, hardware documentation and software products licensed
for use by the Customer.
'Quasar' shall mean Quasar Electronics Limited
whose principal place of business is at PO Box 6935, Bishops Stortford,
CM23 4WP, United Kingdom and registered office is at 5 Ducketts Wharf, South
Street, Bishops Stortford, CM23 3AR, UK.
'Contract' shall mean the Contract
between Quasar and the Customer for the sale of Goods by Quasar to the Customer.
'Customer' shall mean the person, company or any other body that purchases
or agrees to purchase Goods whether a Consumer Trade Customer or Credit
Customer.
'Catalogue' shall mean any published promotional material
produced by Quasar.
'Consumer' shall have the same meaning as
attributed by The Consumer Protection (Distance Selling) Regulations
2000 or any statutory modification thereof. These rules do not apply to
customers outside the United Kingdom.
'Trade Customer' shall mean a Customer who buys Goods
for the purpose of a business and not as a Consumer.
'Credit Customer'
shall mean a Trade Customer to whom Quasar allows credit in respect of Goods
purchased or agreed to be purchased.
'Working Days' shall mean Monday
to Friday inclusive but exclusive of Bank Holidays, Christmas Eve and
New Years Eve.
'Kit-Form' shall
mean any product sold by Quasar that requires construction by the end user
(these are generally items that have a KT suffix in the Order Code).
All orders for Goods are accepted by Quasar subject to these conditions
of sale which supersede any other terms previously published. Unless otherwise
specifically agreed in writing on Quasar headed documentation by a Director
of Quasar, these conditions of sale override and exclude any other terms
stipulated or incorporated or referred to by the Customer, whether in a
purchase order or Catalogue or during any negotiations or any course of
dealing established between Quasar and the Customer. These conditions constitute
the entire understanding between Quasar and the Customer for the sale of
Goods.
Quasar reserves the right to deliver part orders, or hold
orders until all items are available, as required. Credit cards are only
charged for written and telephone orders when Goods are despatched for
delivery. The exceptions to this being when Quasar has been requested to
custom build Goods to special order and Internet orders which will be
charged at the point of order confirmation. Only one delivery charge
will be levied in respect of the total order. If any goods are not
available within 30 days of the order being placed the customer will be
informed and will
be offered the option to continue to await
delivery, accept an alternative product or cancel the order and receive
a refund where funds have been taken.
Quasar reserves the right to
decline to trade with any person or organisation. In addition, and
notwithstanding any other provisions of these conditions of sale, Quasar
may decline to accept any order. In the event that Quasar declines to
accept an order in respect of which payment has been received, the full
amount of such payment will be refunded.
All descriptions and illustrations contained in the Catalogue
or any price list or otherwise communicated to the Customer are intended
merely to present a general idea of the Goods and nothing contained in any
of them shall form any part of the Contract.
Any Catalogue published
by Quasar is an invitation to treat and not an offer to supply.
Any advice
or recommendation given by Quasar or its employees or agents to the Customer
dealing as a consumer as to the storage, application or use of the Goods
is followed or acted upon entirely at the Customers own risk and accordingly
(except in the case of manifest error, gross negligence or contractual misrepresentation
by such persons). Quasar shall not be liable for any such advice or recommendation
which is not confirmed in writing by a Director of Quasar. This condition
shall not apply to any Customer purchasing Goods as a consumer.
All prices for the Goods are in British Pounds Sterling and subject
to Value Added Tax ("VAT") at the relevant rate ruling on the date of despatch
and do not include the cost of carriage, package, invoice or other charge
which becomes payable under this Contract.
Whilst every endeavour will
be made to maintain the prices in the Catalogue Quasar reserves the right
to alter prices at any time without prior notice.
Payment shall be made by the Customer for all monies owed to Quasar
in respect of orders placed for Goods.
Under normal circumstances
payment shall be made at the time that the order is placed. Payment may
be made by, and is accepted by, cash, cheque or major credit and debit
cards: (Maestro, MasterCard, Visa, Solo, Electron and American Express).
Cheques must be made payable to “Quasar Electronics Ltd” and crossed
“payee only”.
Credit terms are available to Trade Customers on
request and subject to status, satisfactory references and acceptable
trading history with Quasar. Payment is due by the end of the month
following the month of despatch without any deductions. If the Credit
Customer fails to make any payment on the due date, then, without
prejudice to any other right or remedy available to Quasar, Quasar shall
be entitled to: i) Cancel the order and suspend further deliveries of
Goods. ii) Allocate any payments made by the Customer to such of the
Goods (or Goods supplied under any other order) as Quasar may think fit.
iii) Charge an administration fee for any legal or other collection
processes required to recover all monies due. iv) Charge interest on the
unpaid amount from the due date in accordance with the Late Payment of
Commercial
Debts (Interest) Act 1998.
If the Customer fails to
make payment for the Goods in accordance with these Terms and Conditions
or permits any other breach of any contract for sale or if any distress
or execution shall be levied upon any of the Customers goods or if the
Customer offers to make any arrangement with its creditors or if any
petition in bankruptcy is presented against the Customer or the Customer
is unable to pay its debts as they fall due or if being a limited
company any resolution or petition to wind up the Customer (other than
for the purpose of amalgamation or reconstruction without insolvency)
shall be passed or presented or if a Receiver, Administrative Receiver
or Manager shall be appointed over the whole or any part of the
Customer’s business or assets or if any petition for the appointment of
any administrator is presented against the Customer or if the Customer
shall suffer any actions or proceedings under foreign law all sums
outstanding in respect of the Goods shall become payable immediately.
Quasar may in its absolute discretion and without prejudice to any other
rights which it may have, suspend all future deliveries of Goods to the
Trade Customer and/or terminate any contract without liability upon its
part. in the event of any breach of these Terms and Conditions by the
customer.
All delivery/shipping charges are non-refundable.
All standard
orders for UK mainland destinations are subject to a Standard Delivery charge.
Express and international delivery options are available at extra cost.
Full details can be found on our Ordering Information
page.
We endeavour to despatch within 2 working days from receipt of order if
placed before 2.00pm (excluding Saturday, Sunday, Bank Holidays,
Christmas Eve and New Years Eve).
Standard Delivery, 1st Class Recorded Delivery and Airmail Delivery options
will be normal post office delivery times for second and first class and
airmail.
The optional Next Working Day Delivery service is guaranteed
to reach you by 5.30pm the next working day following the day of despatch.
Deliveries to Scottish highlands and other outer lying areas are not guaranteed
for next day delivery (click here for full details).
Every attempt will be made to notify you of any delays due to stock shortage
via e-mail and phone. You can expect delivery of any back-ordered items
within 30 days of placing your order.
Deliveries are made between 8am
and 6pm, Monday to Friday and 8am and 1pm on Saturdays. Parcels may require
a signature. If there is no one at home, a card will be left. During the
pre-Christmas period some deliveries may be made on Sunday.
No
refunds will be provided for delivery delayed as a result of adverse
weather conditions, industrial action, acts of war or terrorism.
If the
goods are returned to us by the carrier as unclaimed, incorrectly addressed
or you refuse delivery of the parcel, or if you fail to rearrange delivery
with the carrier within their specified time then we will raise a credit
for the returned goods less any returned parcel costs levied by the
courier, a discretionary restocking fee of up to 40%
of the invoiced value of the goods and delivery and bank charges on
the original invoice.
Please do not provide P.O. Box addresses for
delivery, as goods
will be returned and you will have to pay a further shipping charge.
Risk in relation to any goods shall pass to the Customer upon delivery of
goods to the Customer.
Until property in the Goods passes to the
Trade Customer, the Trade Customer shall hold the Goods and each of them
on a fiduciary basis as bailee for Quasar. The Trade Customer shall
store the Goods (at no cost to Quasar) separately from all other Goods
in its possession and marked in such a way that they are clearly
identified as Quasar property. Notwithstanding that the Goods (or any
part of them) remain the property of Quasar the Trade Customer may sell
or use the Goods in the ordinary course of the Trade Customer’s business
at full market value for the account of Quasar. Any such sale or dealing
shall be a sale or use of Quasar property by the Trade Customer on the
Trade Customer’s own behalf and the Trade Customer shall deal as
principal when making such sales or dealings. Until property of the
Goods passes from Quasar the entire proceeds of sale or otherwise of the
Goods shall be held in trust for Quasar and shall not be mixed with
other money or paid into any overdrawn bank account and shall be at all
material times identified as Quasar money. Quasar shall be entitled to
recover the price of the Goods (including VAT and all other monies due
to Quasar from the Trade Customer) notwithstanding that property in any
of the Goods has not passed from Quasar.
Until such time as the
property in the Goods passes from Quasar, the Trade Customer shall upon
request deliver up such of the Goods as have not ceased to be in
existence or resold to Quasar. If the Trade Customer fails to return
Goods, Quasar may apply to enter any premises owned occupied or
controlled by the Trade Customer where the Goods are situated and
repossess the Goods. On the making of such request to deliver up the
rights of the Trade Customer contained in the preceding Condition shall
cease.
The Trade Customer shall not pledge or in any way charge by
way of security for any indebtedness any of the Goods that are the
property of Quasar. Without prejudice to the other rights of Quasar, if
the Trade Customer does so all sums whatever owing by the Trade Customer
shall forthwith become due and payable.
The Trade Customer shall
insure and keep insured the Goods to the full value against ‘all risks’
to the reasonable satisfaction of Quasar until the date that property in
the Goods passes from Quasar and shall, whenever requested by Quasar,
produce a copy of the policy of insurance and evidence of payment of
premium. Without prejudice to the other rights of Quasar, if the Trade
Customer fails to pay any sums whatever owing by the Trade Customer on
the due date, all sums due to Quasar shall forthwith become due and
payable.
Carriage will be charged on orders involving Export at the published
rates for consignments under 0.5kg gross weight. We will contact you before
accepting any Export order exceeding 0.5Kg gross weight with details of shipping
options and rates. This does not apply to online orders as carriage is
automatically calculated by our shopping cart.
Customers are responsible for any customs charges
or taxes imposed by the destination country. We are not responsible for
any delays this may cause. The Customer is responsible at their own
expense to obtain any import or export license or any other documentation
deemed necessary by any compliant authority and for the avoidance of doubt
any contract with Quasar, is to be governed solely by English Law and the
parties agree to submit to the exclusive jurisdiction of the English courts.
The customer also takes responsibility that the products they are ordering
can be legally imported into their respective country.
If a shipment
is returned to Quasar for failure to pay customs or product rejection by
customs, the customer will be credited for their order less all shipping
and handling, plus a discretionary restocking fee of up to 40%. These charges
include shipping to and from Quasar, where applicable. We reserve the right
to have a package destroyed at customs if it is too expensive to return.
Unpaid duties and taxes will be charged to the customers' credit card.
Due to the higher costs of processing and sending Export orders we are
unable to accept goods back that have been incorrectly ordered.
Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.
Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown.
Specifications are subject to change without notice as we are continually improving our product range. Quasar will not substitute products that are out of stock or discontinued with products of a similar nature without first obtaining approval from the Customer.
Cancellation of orders for goods purchased specifically for a customer
will not be accepted once processed. Cancellation of all other orders will
be subject to a discretionary charge of up to 40% of the value of the order.
No order cancellations will be accepted once the goods have been despatched.
Quasar guarantees at its discretion to refund, replace, or repair, free
of charge, within 6 months of invoice date. Any goods proven to be faulty
by design or workmanship, provided that the goods have not been misused,
modified, or attempted to be repaired by anyone other than the manufacturer
and provided that the goods have been stored, operated and maintained within
the manufacturers specified conditions. Firmware chips, PIC or ATMEL Programmers
and surveillance bugs are guaranteed for a period of 3 months from invoice
date.
Any claim for defective Goods or parts must be made in writing
(specifying the date of purchase and invoice number) within the period of
twelve months immediately after delivery. Returns must be authorised by
us and under no circumstances will returns be accepted unless so authorised.
A Returns Number must be obtained first from our
Customer Services Department by email or telephone.
The items must be returned to us (insured against loss or damage in transit)
at the Customer's expense together with (if relevant), all complete accessories,
instruction manuals and software and, wherever possible, in the original
packaging and with copy of the original sales invoice.
If you have any complaints about this site or the service provided please
use the
form. We will treat any complaint in full confidence and endeavour to reply
to you within 10 working days. All complaints will be dealt with, initially,
by one of our Customer Services representatives.
Any damaged or faulty Goods received by the buyer must be reported to the Customer Service Department of Quasar within 3 days of receiving them. We will not accept liability for consequential losses arising from faulty or incorrectly supplied goods in any circumstances. Our liability is limited to replacement only.
A Returns Number must be obtained before returning any Goods to us by contacting our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense and the returns number clearly stated on the parcel.
On receipt we will test the Goods and provided they have not been damaged through improper use, remedial action will be taken as agreed. If we find no fault with the item the Goods will be treated as having been retuned as "Unwanted" and the conditions in section 15.0 below will apply. No refund will be issued if we find there is no fault with the item and it is not returned in original UNOPENED condition (with all product packaging, documentation and a copy of the original sales invoice) within 7 working days of receipt of the goods.
The Customer must inspect the Goods as soon as reasonably practicable
after delivery and shall within 7 days of such delivery give notice to the
Customer Service Department of Quasar of any
damage or defect in the Goods. Any Returns must be authorised by us and
under no circumstances will returns be accepted unless a valid returns number
is authorised.
Queries regarding shortages of Goods must be made to
the Customer Service Department of Quasar within
7 days of delivery date and must be accompanied by the original invoice.
Queries regarding Goods invoiced but not delivered must be made to the
Customer Service Department of Quasar within
14 days of invoice date and the invoice number must be quoted.
If the
Customer fails to give such notice, the Goods shall be conclusively presumed
to be in all respects in accordance with the Contract and free from any
damage or defect which would be apparent on reasonable examination, and
the Customer shall be deemed to have accepted the Goods accordingly.
SHOULD THE CUSTOMER DECIDE TO ACCEPT A DELIVERY TO THEM IN A DAMAGED CONDITION
THEY MUST ENDORSE THE CARRIERS DELIVERY DOCUMENTATION.
The maximum
refund offered by Quasar where the Customer has paid extra for an
express shipment option (Next Day, Saturday and Express Courier
services) and the the parcel is delivered late due to courier failure
the maximum refund provided will be the difference between the express
shipping charge paid by the customer and the standard rate shipping
charge that would have been paid by the Customer.
Quasar shall
not be liable to compensate the Customer by way of damages or otherwise
for non-delivery or late delivery of the Goods or any of them or for any
loss consequential or otherwise arising from non-delivery or late delivery.
It is the Customers responsibility to ensure that delivery address
information provided is both accurate and complete (in the case of UK
Customers this will be deemed to be the address information held by the
Royal Mail address database).
Quasar will not be liable to make any
refund for Goods lost, incorrectly delivered or delayed as a result of
incorrect or incomplete delivery address information provided by the
Customer.
We are unable to accept Goods supplied in Kit-Form back for refund once
construction has been commenced or the inner component bags opened (see
Project Kit Limit of Liability below). Computer Software, Software Registrations,
Electronic Surveillance Items, Printed Publications, Postage and Shipping
charges are non-returnable and non-refundable.
Due to the higher costs
of processing and sending Export orders we are unable to accept goods back
that have been incorrectly ordered.
Consumer Returns
Our returns policy covers customer based in the United Kingdom only and
for Consumer customers are operated in accordance with the Consumer Protection
(Distance Selling) Regulations 2000.
If you find a non-software or surveillance
item purchased from us is unsuitable for your needs you can return it for
a refund provided a Returns Number is obtained first from our
Customer Services Department by email or telephone.
The items must be returned to us (insured against loss or damage in transit)
at the Customer's expense and received by us in original UNOPENED condition
(with all product packaging, documentation and a copy of the original sales
invoice) within 7 working days of receipt of the goods. The returns number
must be clearly stated on the parcel.
No refund will be issued unless goods are received in accordance with the paragraph above. A discretionary charge of up to 35% of the Goods invoice value (with a minimum charge of £10) will be levied on Goods 'not wanted' or 'incorrectly ordered', or due to duplication resulting from a 'confirmation' order not being endorsed to that effect. Postage and shipping charges are non-refundable in any circumstances. We reserve the right to offer a credit note in place of a cash refund.
Trade Customer Returns
If you find a non-software or surveillance item purchased from us is unsuitable for your needs you can return it for a refund provided a Returns Number is obtained first from our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense and received by us in original UNOPENED condition (with all product packaging, documentation and a copy of the original sales invoice) within 7 working days of receipt of the goods. The returns number must be clearly stated on the parcel.
No refund will be issued unless goods are received in accordance with the paragraph above. All trade customer returns are subject to a minimum 15% restocking fee. A discretionary charge of up to 35% of the Goods invoice value (with a minimum charge of £10) will be levied on Goods 'not wanted' or 'incorrectly ordered', or due to duplication resulting from a 'confirmation' order not being endorsed to that effect. Postage and shipping charges are non-refundable in any circumstances. We reserve the right to offer a credit note in place of a cash refund.
If you feel that you will have difficulty building any Kit-Form product
purchased from us (and you cannot get assistance from a friend) you can
return it for a refund provided a Returns Number is obtained first from
our Customer Services Department by email or
telephone. The items must be returned to us (insured against loss or damage
in transit) at the Customer's expense and received by us in original condition
(with all product packaging, documentation and a copy of the original sales
invoice) within 14 days of original invoice date. The returns number must
be clearly stated on the parcel..
Kit-Form products may not be returned
for any form of refund or credit once the inner component packages have
been opened or construction has been commenced. If this is the case
please refer to the Project Kit
Limit of Liability below.
Our range of Kit-Form projects are intended for educational and demonstration
purposes only. They are not intended for use in commercial applications.
If they are used in such applications the purchaser assumes all responsibility
for ensuring compliance with all local laws.
Where a product is
supplied in Kit-Form and assembly or construction has commenced or the inner
component packages have been opened we are unable to offer any form of refund,
replacement, exchange or free repair. This is because we cannot guarantee
the labour you provide and components can be damaged during assembly.
Component packages should be checked against the components list supplied
without opening the plastic bags. Any shortages or breakages must be advised
to the Customer Service Department of Quasar
within 7 days of delivery date and the complete unopened component bag must
be returned for replacement.
It is recommended that if a kit builder
does not have enough knowledge to diagnose faults, that the project should
not be started unless assistance can be obtained. (Unfortunately, one small
faulty solder joint or wiring mistake can take many hours to locate and
at normal service rates, the service charge could well be more than the
total cost of the kit).
We do offer a
Get You Going service if you find
that you cannot get your project kit up and running without professional
help.
Due to their nature and function, some kits require Mains Power (110 - 230Vac) to be connected directly to the PCB. Extreme care should be taken when assembling and testing these kits. Mains power must be treated very carefully. You must have had appropriate experience of working with main power before attempting assembly of these kits.
To ensure electrical safety, and also protection from fire or personal injury, male sure your mains operated equipment complies with these safety hints:
We accept no responsibility for injury, loss, or damage of any kind as a result of the purchase, assembly or use of any of our products.
All of the reports and publications sold by Quasar Electronics Limited
are strictly for informational purposes ONLY! We do not encourage the purchaser
to actually use the information that we sell and we do NOT advocate theft
or violation of ANY law or laws. These publications are meant to be used
as 'training manuals' to alert the purchaser to methods used by certain
'underground' individuals..
Neither Quasar Electronics Limited nor its
Directors or employees will be held accountable for the use or misuse of
the information contained in these publications.
The Customer will be responsible for ensuring the fitness for purpose
of the Goods for the Customer's application unless the purpose is previously
notified to Quasar in writing and accepted by Quasar in writing by a Director..
Quasar accepts no liability whatsoever or howsoever arising in respect of
loss, damage or expense arising from errors in information or advice provided
whether or not due to Quasar's negligence or that of its employees, agents
or sub-contractors save for any loss or damage arising from personal injury.
Quasar shall not be liable to the Customer by reason of any representation
(unless fraudulent), or any implied warranty, condition or other term, or
any duty at common law, or under the express terms of Contract with the
Customer, for any indirect, special or consequential loss or damage (whether
for loss of profit or otherwise), costs, expenses or other claims for compensation
whatsoever (whether caused by the negligence of Quasar, its employees or
agents or otherwise) which arise out of or in connection with the supply
of the Goods or their use or resale by the Customer.
The entire liability
of Quasar under or in connection with the Contract with the Customer shall
not exceed the price of the Goods except as expressly provided in these
terms and conditions.
We will not rent or sell your name, address, e-mail address, credit/debit/Amex card information or personal information to any third party . We may occasionally update you on news and special opportunities via e-mail but only if you have asked to join our mailing list (click here to join). We would like to assure you that your confidentiality will be maintained in all dealings with our company. For full details please see our Privacy Policy.
The ranges quoted for our transmitters are approximate and were achieved on flat terrain in direct line of sight of the transmitter. Unlike many companies we have not exaggerated the quoted range or increased it by climbing a mountain to achieve unrealistic transmission distances, many factors can affect the transmission range such as structures, climatic and geographical conditions and the type of receiver used.
Although it is not an offence to manufacture or possess a transmitter in the UK it is illegal to transmit a radio signal without a licence. Our FM transmitters, room and telephone telephone transmitters are not approved for use in the UK or any other region of the world.
The sale of products that are designed primarily to record the private oral, wire, or electronic conversations of others without their knowledge or permission is not in itself illegal. However, these items (for example, small, easily hidden transmitting devices such as telephone "bugs", "wiretap" devices, "miniature transmitters", and "surveillance microphones") are illegal if they are actually used to record the private oral, wire, or electronic conversations of others without their knowledge or permission.
Such products are sold for novelty purposes only and Quasar does not recommend or encourage the Customer or any other end user to use them for anything other than there intended use (as paperweights). Quasar in no way recommends or implies that such products be used by any person in the way described in the product descriptions. By placing an order, the Customer agrees to have read and understood the pre-sale information provided and these conditions of sale in their entirety and that the Customer accepts sole accountable for any consequences arising from the products use or misuse.
WARNING! It is illegal to record the private oral, wire, or electronic conversations of others without their knowledge or permission. By placing an order for such equipment, the Customer agrees to have read and understood the pre-sale information provided and these conditions of sale in their entirety and that the Customer accepts sole accountable for any consequences arising from the products use or misuse
Quasar Electronics Limited disclaims all warranties, express or implied, including without limitation the implied warranties of merchantability or fitness for a particular purpose of any software made available. Quasar Electronics Limited will not be liable for any damages, whether direct, indirect, special, incidental or consequential resulting from your use of software including without limitation loss of data, loss of use, loss of profits or loss of business. By using this software you assume all risk. This software is supplied 'as is'.
Mains powered kits and modules should only be fitted by a suitably
qualified or competent person in accordance with any manufacturers
instructions.
Ensure appliances are disconnected from the mains
before performing any work on them and that any necessary earth
continuity or insulation resistance tests are performed before
reconnecting.
All mains wiring must comply with the current Wiring
Regulations (or as applicable to the country in which the products will
be used).
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